Visit Tools | Add-ons - disable one or two add-ons, themes or language packs at a time to determine which might be causing the problem.
If Troubleshoot Mode helped and the problem still appears after starting in normal mode, then: Start Thunderbird in Troubleshoot Mode (formerly Safe Mode).If check for Updates doesn't get you to that version, then download it from .) The newest verison there should match to your Help | About. Are you using the newest Thunderbird? (Versions are listed at releases.report whether the Thunderbird profile data is in a non-standard location.cite step numbers below that helped, and which steps don't help, also bug numbers, URLs of postings and references used in your attempts to resolve.state precisely when the behavior occurs (startup, shutdown, or "normal operation"), and every step needed to reproduce the problem.give full Thunderbird version number from Help | About.list account types (imap, pop, rss, etc) from Help | More Troubleshooting Info.use numbers for quantities and amounts, for example cpu percentage, memory size, numbers of folders and messages (not words like fast/slow, small/large).fully describe your problem, as a list of steps (actions), in a support forum, existing bug or new bug report and.We may need "bad files" later for developers to examine.Īfter diagnosing, when you report your problem: Do not delete files, rename or move files instead.Note, all steps are essential, so please do not to skip any steps, especially disabling antivirus. Some steps are temporary *tests*, not a request for you to forever disable a feature.Please investigate the full list - which is simple when done one step at a time. To fix slowness, you investigate to eliminate impacts that may be coming from your environment, because Thunderbird can be affected by CPU, memory and disk activity from many sources. Slowness in Thunderbird can be frustrating.
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